Huntley + Co accepts payment via credit card only. At the time of placing an order via the Huntley + Co website/bookings platform, credit card details will be entered and a $1 or $2 fee, that is fully refunded once the credit card has been verified, will be charged.
The order, in full, will be charged three (3) business days prior to the delivery date. Sufficient funds must be available.
For property styling contracts, when an order is placed with Huntley + Co for four (4) or more weeks, the contract will automatically receive an additional two (2) weeks free of charge. Should the property sell prior to the contract expiry date, Huntley + Co reserves the right to collect the stock once the free period commences.
BOND
A $1,000 refundable bond against damage will be payable when an order is placed with Huntley + Co. The bond will be retained until all stock is returned undamaged. To have the bond refunded, the refund must be requested in writing to accounts@huntleyandco.com.au. If there are any outstanding invoices owing to Huntley + Co, or if stock has been returned damaged, the bond will be deducted accordingly.
To reserve stock for an order and secure a delivery date, the bond must be paid within one (1) business day of the order being placed.
In the event a client intends be place subsequent orders with Huntley + Co, the $1,000 bond can be retained for the duration of the working relationship, rather than charge/refund the bond for each order placed. This arrangement is best suited to stylists who are placing orders with Huntley + Co on a regular basis.
DAMAGE
All Huntley + Co furniture and accessories are for display purposes only and are not intended for use.
Once the goods are delivered, they are outside of Huntley + Co’s control. Any damage to the goods throughout the duration of the hire period is solely the client’s responsibility. The client must ensure that the goods are returned free of damage. Cleaning, repair and/or replacement costs are applicable to any product that is returned soiled or damaged. Damage items will be invoiced accordingly. Please note, this also includes damage to accessories or cushions that are left outside and are damaged due to weather or sun exposure.
For clarification, client refers to the person who is named on the order, not necessarily the homeowner.
CANCELLATION POLICY
Huntley + Co requires three (3) business days’ notice to cancel or re-schedule a delivery or collection. In the event a delivery or collection is cancelled or re-scheduled within this period, a fee of $600 will be incurred.
CHANGE FEE
After accessories have been selected in the showroom, if alterations need to be made to the accessory selection in any way (be that remove, add or swap items) a change fee of $20 per piece will apply. This fee will also apply for any changes made to furniture orders once the selection window has closed, which is 3 days prior to your delivery date.
REFUNDS
Refunds are not provided if the property sells prior to the end of the initial rental contract and the order is collected prior to expiry / for change of mind / if items do not fit / if items are returned early or on the day of delivery.
STOCK SELECTION
Furniture The entire Huntley + Co furniture range is catalogued on the Huntley + Co website and must be selected online. The furniture warehouse is not open to the public. A small sample of the range can be viewed in person in the Showroom which is based in Lane Cove West. All furniture that appears on the website is subject to availability. Furniture cannot be reserved or assigned to an order until ten (10) days prior to the delivery date, however, must be finalised no later than four (4) days prior to the delivery date.
Accessories (i.e. rugs, art/mirrors, lamps, décor, etc) While prices for accessories are listed on the website for quoting purposes, the accessory range is not catalogued online. These pieces can be viewed and selected from the Showroom in Lane Cove West, which is open strictly by appointment. Accessories can be reserved four (4) to seven (7) days prior to the delivery date.
If a client is unable or unwilling to attend the showroom to make the accessory selections, Huntley + Co offers a showroom assistance service, where the Inhouse Stylist can make the selections on the client’s behalf. The Inhouse Stylist will require photos of the space and will discuss the brief over the phone. Images of the selections will be sent for final approval. Pricing for this service is as follows:
Under 5 items $0 (free of charge)
5-10 items $100 including GST
11-20 items $150 including GST
21-30 items $200 including GST
31-40 items $250 including GST
41+ items $300 including GST
FURNITURE RETURNS/SWAP
It is entirely the client’s responsibility to ensure that the final order is correct, and the items selected fit within the designated property, lifts and thoroughfares. All furniture dimensions are provided online. Upon delivery, if a piece of furniture does not fit or the client changes their mind and would like to swap and item, a swap fee starting from $150 will apply. The re-delivery of the replacement item will be subject to our delivery team’s next availability. Please note no refunds apply for change of mind or if items do not fit.
DELIVERY AREA AND COSTS
Huntley + Co delivers to all of Sydney and the greater Sydney suburbs, as far North as Palm Beach, as far South as Heathcote and as far West as Springwood. If a delivery is required outside of these parameters, please contact Huntley + Co to discuss.
Delivery costs vary depending on the number of items:
Under 10 items $550 including GST
11-30 items $650 including GST
31-60 items $750 including GST
61-90 items $850 including GST
91 items or more $950 including GST
INSTALLATIONS/DELIVERIES
Huntley + Co will provide an indicative time for delivery, which is typically a two-hour window between the hours of 8am and 3pm.
It is recommended that property photography is not scheduled on the same day as installation, as completion times can vary and are not guaranteed.
The client is required to meet the Huntley + Co delivery team onsite to accept the delivery and provide access. The property or space must be prepared for installation prior to the team’s arrival. This includes removing any unwanted items that are in the rooms or access paths to the rooms that will be styled. Huntley + Co is not responsible for moving anything that does not belong to Huntley + Co and may refuse to deliver if there are obstructions preventing a safe and seamless delivery. In the event the delivery team does move items that do not belong to Huntley + Co, no responsibility will be taken for any damage done to the item or property.
All trades and cleaners must be finished prior to delivery. Please note that Huntley + Co are not able to install if the site is not safe for the team, works are still being carried out at the property or the walls are wet with paint. If a delivery or collection cannot take place due to the property or client not being ready, or due to an unsafe site, a fee of $600 will apply.
For OH&S reasons, the Huntley + Co delivery team must wear shoes while carrying goods in and out of the property.
COLLECTIONS
It is solely the clients responsibility to book the collection of Huntley + Co stock. Huntley + Co does not automatically collect the stock on the date of the contract expiry. The client must phone or email to arrange collection at least three (3) business days prior to the contract expiry date. If the client would like to extend the rental contract or if the collection had not been requested, the rental contract will continue on a weekly basis until collection is booked. The client is required to be present for the collection to meet the Huntley + Co team onsite and provide access to the property. Please note that there may be a lead time of up to two (2) weeks book a collection. If an urgent collection is required, additional fees may apply.
ART / MIRROR HANGING
As part of our optional services, Huntley + Co can hang art and / or mirrors for an additional charge of $30 per piece. Please note that permanent wall anchors will be used. The client is required to obtain owner consent prior to installation. Huntley + Co is not liable for any damages or make good.
Under no circumstances will the Huntley + Co team hang art that does not belong to Huntley + Co.
If the client intends to hang art / mirrors themselves, or via a third party, no modifications are to be made to the art in order to hang it. Art must be hung via the string (if the art is strung) or via the two hooks/rings (if the art is not strung). Under no circumstances can are be strung, if it is not already strung, or relocate the hooks on the back of the art/mirror. Sticky hooks cannot be used to hang any of our art or mirrors, permanent wall anchors must be used.
RISK OF GOODS AND RISK PROTECTION AGREEMENT
From the time the goods are delivered until the time the goods are collected, the client shall indemnify Huntley + Co against any loss of, or damage to, the goods (howsoever occasioned).
Huntley + Co offers an optional Risk Protection Agreement for each installation which may be elected to be taken up at the time of placing the order. Under this Agreement, Huntley + Co will waive the indemnity in respect of the goods under certain scenarios including theft, vandalism, fire and flood. The Risk Protection Agreement is subject to certain terms and conditions for the waiver to be valid – please see below for full details of the Risk Protection Agreement.
By paying the Risk Protection fee, the renter has entered into an agreement with Huntley Holdings Pty Ltd, ABN 61 624 884 788 (trading as Huntley + Co) for the hire of items listed in your Quote (the “Items”).
The renter agrees to accept and Huntley + Co offers a risk protection agreement in respect of the Items for the duration of the rental period against the following risks (defined events):
Theft and/or Vandalismof one or more of the items which has been reported to the nearest police station within 48 hours of the event resulting from a forcible entry of the premises where the items are located so long as the location is the same as set out in the schedule or such other location approved by the owner in writing.
Fire or flooddamage to one or more of the items resulting from a fire or flood in the premises in which our furniture was installed.
Exclusions: The risk protection agreement offered by Huntley + Co in respect of the defined events does not extend to wilful or intentional acts committed directly or indirectly by the renter, or any party related or known to the renter.
The renter shall within 3 business days of a defined event notify Huntley + Co in writing of the event.
Upon the happening of a defined event causing loss or damage to one or more of the items, the renter shall pay Huntley + Co an excess of $100 (one hundred dollars) per item lost, destroyed or damaged (capped at $5,000).
Huntley + Co shall not be liable to the renter or any other person in respect of any incidental loss, spoilage or damage caused directly or indirectly from the happening of a defined event.
Huntley + Co shall not seek to recover from the renter the cost of any one or more of the items lost, destroyed or damaged as a result of a defined event (subject to the exclusions) upon compliance by the renter of the conditions herein contained (the risk protection agreement).
The cost to the renter of the risk protection is based on a percentage of the rental amount which has been included as an “optional extra” in the schedule.
CONFIDENTIALITY
By entering into this agreement, the client undertake that they will keep confidential:
their login details to the Huntley + Co website;
the content on the Huntley + Co website;
the commercial terms and discussions held between the client and the Company; and
any other communications between you and the Company.
Any breach of this confidentiality undertaking will result in termination of your online access and legal action for damages and losses caused to the Company as a result of the breach.
